A lot of BS ... Bad Service that is!!!

Ahhhhh ...... that is a title I used ....... since 2000 ..... on a letter to the editor ..... about TSTT and the Licensing Authority ....... and ....... surprisingly (or NOT) ..... 8 years later ..... dat same title ..... still apt!! ...... it still relevant ...... and very versatile too ..... cuz yuh could attach it tuh anyting ...... so after a very annoying phone call I had this morning ...... I figured I'd use it again ...... this time ..... to write about TOYOTA!!!

Now I doh know what it is ..... maybe is me ...... maybe I need to change my karma or sumtin ....... or maybe I need tuh go look fuh ah new aura ...... cuz crap just seems to linger in my air ....... it in meh country ..... it in meh life ..... and now it in meh car ....... and I have really been trying ...... hard ..... to find something positive to write about ....... but so far ....... SALT!

Four years ago ...... I purchased a vehicle from TOYOTA ...... and from de get go ...... tings start off on de wrong foot!!!

After a very encouraging first encounter with the sales team (aka chain-up artists!) ...... I agreed to 'purchase' ...... however ..... following said agreement ...... a string of errors began tuh occur ....... climaxing with the delivery of de wrong car ....... which was only discovered ...... when I excitedly made my way to TOYOTA (in traffic!) ...... jumped out of my old car ..... practically ran in to see my new car ...... and realised that that was not the car I ordered ...... could you believe ...... TOYOTA went and register de wrong car fuh me ...... LAWD!!! ....... ah shoulda see dat ...... as ah sign of things tuh come!!!

So anyway ..... dey park up de 'wrong car' ...... and then had tuh go order de rite car ..... and I too ..... then had tuh go get a new mortgage bill of sale (at another $531) ..... take more time off from work ...... more inconvenience ..... etc. etc. etc. ..... while TOYOTA was still holding on very tight ...... tuh all my money ...... while I still had no car ...... so yuh know at dis point ..... I had was tuh make de whole of TOYOTA know ...... dat some imps ...... do shit ...... especially after de Managing Director had de AUDACITY tuh tell me ..... dat even if my money was still in my account ..... it would not have been earning any big setta interest ...... Grrrrrrrr???? ...... well yuh know I very nicely told him ....... wit his 'Managing Director' aloof attitude ...... dat he @#$%^& farse and outta place ..... and whether is 1% interest ah woulda get ..... AH STILL EH GETTING IT!!! ...... cuz he have meh money (an' ah still doh have meh new car!) ..... so yes ...... the Managing Director ...... right down tuh de imps who do de crap ..... end up in de mix ...... anyway ...... ting ting ting ...... bout ah week (or two) later ah get meh new car ...... and for my pain and suffering ..... dey cut off ah lil 5 grand from de price ..... so tings was nice again ..... that is ..... until time came for the 'service'!!!

People ...... ah love meh car eh ...... but de after service at TOYOTA ........ STINKS!!! ...... da'is de nicest, blog friendly way ah could say it ....... service like theirs ...... does make yuh feel tuh run ah mock!!!

TOYOTA have so much ah damn car on de road ...... dat it takes nearly two months to get an appointment ....... den when yuh appointment reach ...... de two months later ...... dey want tuh tell me dis morning ...... dat dey eh seein it on de system ...... well yuh know ...... I start tuh get orn STINK now!!!! ..... cuz is fight STINK wit STINK!!!!!

Now anybody who know me ...... know dat ah anal ...... yes ...... apparently .... I'm ah little 'uptight' ...... according to my friends (so ah could just imagine what meh enemies does say!) ....... I am also an extremely meticulous person ...... so if I call your company on X day ..... tuh make an appointment ...... and you give me July 9th as de day ...... ah whole two flickin months later ...... I WILL make a note of it ...... cuz I eh go remember dat!!!

So two months now ...... knowing dat my car have tuh go in to TOYOTA tomorrow ...... I make arrangements wit a friend tuh go wit meh ..... tuh drop de car ...... and tuh go with meh de next day ..... tuh pick up de car ...... so anyway ..... said friend ..... was confirmin arrangements with meh this morning ...... when he recommended dat I call TOYOTA ...... jus tuh confirm everything ..... now I doh normally call dem eh ..... I does jus turn up with meh car ...... well maybe he had a sixth sense ...... cuz when I call ....... to which I got "HELLO" ...... no Good Morning ...... no Jane speaking ....... no Good Morning Toyota Service Department ....... jus HELLO ...... de "HELLO gyul" go tell me ...... dat I probably make a mistake ...... HELLO?????!!!!!!!!!! ....... I doh make dem kinda mistake! ....... she mad?! ....... ah tell her dat SHE is de one who do shit (well in ah nutshell - cuz ah tell her plenty more dan dat ) ...... and dat SHE need tuh find my appointment ...... anyway ...... extremely long story .... short ....... de gyul boil meh down like bhagi ...... kiss meh ass lil bit ..... and tell meh tuh bring de car dis afternoon ...... mind you .... ah eh gettin it back til Thursday eh!!

These companies really don't realise ....... how they inconvenience people ....... dropping off my car to service ..... is not as simple as driving to the Service Centre ....... jumping out of the car ...... and disappearing into thin air ...... I had pick-ups and drop offs tuh organise ..... which means other people had tuh make their arrangements too ..... such as takin time off from their work too etc. ...... is ah whole bloody chain reaction ..... when you simply tell me ..... dat you EH SEEIN MY APPOINTMENT ON DE SYSTEM!!! ...... den REBOOT de damn system ...... when I used tuh work in de Bank ..... we used tuh master use dat standard excuse ...... it tired now ...... get ah new one!!!

After de whole drama ...... it dawned on me ...... dat is only because ah get orn STINK ....... and didn't take 'NO' ...... dat ah end up gettin meh pre-set appointment ...... and it made me wonder ....... why it is ....... dat yuh does get what is rightfully yours ...... only when yuh get orn? ....... why can't something as simple as entering an appointment on a system ...... go right ....... why dey does tell yuh bring yuh car 7:30 am ...... and yuh cyah get it back til 5:30 pm when de place close ...... why it is ...... when yuh drop off de car ..... dey does promise tuh call yuh when it ready ..... and dey doh call ....... why it is ....... on de one time ..... out of ah 100 times ..... dat dey DO call ...... it does be at 5:00 pm  ...... and de place closing 5:30 pm ..... and I livin Diego ...... and have tuh be stressing out in traffic tuh Barataria ...... tuh try an reach by 5:30 pm ......... why it is ...... EVERY SINGLE TIME ..... I have ever taken my car (and my parents car) ..... to TOYOTA ..... to service ...... dey doh wash de damn car when dey done ..... dey supposed tuh give yuh ah lil courtesy wash ....... but somehow ....... dey always lackin courtesy ..... cuz de car does always be delivered dirty ....... EVERY SINGLE TIME ..... and is not dat I lookin fuh ah free wash ...... but doh print on my Invoice dat I get ah courtesy wash ...... when ah didn't get none! ....... and den give meh some cock-and-bull story ..... bout de wash boy eh come out today ...... or de wash bay eh ready yet ...... or dey run outta time ....... GEEEEEEZ ..... any idiot know dat dat is BS!!!!

Oh ....... and doh talk bout service costs ...... da'is ah whole odda post ....... imagine de odda day ..... my AC wasn't workin ...... so I call TOYOTA ...... cuz again ..... ah anal like dat ...... anyting wrong ....... I does go back tuh TOYOTA ..... anyway ...... I call dem tuh organise fuh de AC tuh service or whatever dey does do ...... so I ask de gyul de estimated cost ...... she go tell me $5000 ...... so ah tell her ...... NO ...... is not ah new AC ah buyin ...... ah jus need the existing one 'serviced' ...... she say HOLD ON ...... you know when de gyul come back on de phone ...... she say 'yes Miss its $5000' ....... so I hang up and take meh car tuh dat AC place on Wrightson Road ..... the cost was $1200 ....... it jus needed gasin ..... you eh see TOYOTA mad in dey rukukutungkung!!!!!!!!

TOYOTA just recently got a brand new Service Centre ...... a couple streets away from de old one ....... so it still in Barataria ....... and WOW ...... very impressive ....... beautiful structure ...... but JAH!!! ...... is only de structure new ..... cuz is de same old shit service!!!

Ah love meh car ..... it does work real good ....... but ah doh know if ah go ever buy ah TOYOTA again!!!!
 
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Comments

  • July 8, 2008 4:23 PM trinisamba wrote:
    I have said already ....I don't know why people continue to go to "the dealers" after two years or the warranty period. The only thing that Dealers are really interested in is selling a car and the consumer wants to maintain warranty during the applicable period. After that there are many very reliable auto technicians available at a much lower cost. So why do you people continue to support the Dealers who DON'T give a hoot. By the way I have recommended an auto technician already who was contracted by TOYOTA at one point in time and who provides excellent service.....pick up,drop off and for anything that your car needs not only service....i.e....A/C, Muffler,tyres, vacuuming, shampooing, polishing and whatever else you need to do with a car...so WHY ARE YOU STILL GOING TO TOYOTA......Answer = You love the stress....I will not be surprised if I hear this again because I have heard it many times before.
    Reply to this
    1. July 8, 2008 6:59 PM wuzdescene wrote:
      oh gorm Trinisamba ..... ah know is buff yuh buffin meh eh ..... but as yuh make out by now ...... I am one of those who does feel ...... dat de best ting fuh de car ...... is fuh it tuh get fix by de dealers ...... maybe when it hit over 5 years ..... I'll move over tuh an 'auto technician'! ...... hopefully I don't have a follow up tuh dis story!
      Reply to this
      1. July 8, 2008 7:42 PM trinisamba wrote:
        yeh rite!!!...I ain't holin meh bret on dat....LOL
        Reply to this
  • July 8, 2008 7:53 PM Hugh Anthony wrote:
    Yuh shoulda never buy a Toyota. Yuh didn't hear bout dey reputation ???? If I was you I woulda sell de damn car.
    Reply to this
    1. July 8, 2008 8:40 PM wuzdescene wrote:
      Hugh boy ...... I never hear nuttin bad bout Toyota ....... I think I am the only person who does have bad experiences wit dem ...... if only the humans were as efficient as the cars ..... cuz the car works wonderfully!
      Reply to this
  • July 8, 2008 8:35 PM Ms Licous wrote:
    I waiting for my new...Toyota...to come off the port and get registered as we speak. And I have the kinda luck you speak of. I not sure what will happen if I go to get my new Toyota that I waiting on for 2 months now and is the wrong car. I really not sure what will transpire. I will start praying now for the salesman yes because all the smile I smile with him for the year better had make him write the correct ting on the paper. I am very nervous now.
    Reply to this
    1. July 8, 2008 8:44 PM wuzdescene wrote:
      Honey ..... I will say a prayer for you ...... cuz when I had reach dat day ....... and ask Ms. Thang ...... whey de car? ..... and she proudly point it out ...... high up on de ramp ....... cuz dey does put it up on ah ramp eh ...... your new car is queen fuh ah day ...... anyway ...... when Ms. Thang point it out ...... the horror!!!! ...... I wanted tuh dead ...... cuz I know dat WAS NOT my car!!.

      Prayers start tonight
      Reply to this
    2. July 8, 2008 9:26 PM trinisamba wrote:
      Ms Licous, have faith!....I bought a Toyota 10 years ago....have sold it since and moved on to Suzuki for no particular reason...however my experiences with Toyota were nothing but exceptional from the day I walked in to look at cars, to the purchase, to the after sale service... I had nothing but good experiences. Then again very few people play the @r$3 with me because I not easy myself when it comes to getting the service that I paid for....after the 2 year free service/ warranty.... I moved on to the best Auto Tech in the business and have had no regrets..... say prayers but say in faith not just because...............
      Reply to this
  • July 9, 2008 9:23 AM wuzdescene wrote:
    So until I get back my car .... it would be remiss of me .... to not update you on the situation ......


    UPDATE - JULY 9, 2008

    Now remember ..... I dropped off my car at 4:00 pm yesterday .... jus so it could get 'on de system' .... to be worked on today .... the girl I dealt with .... wanted tuh promise dat I'd get it back today ..... but I told her dat promises weren't necessary .... cuz if dey break dem .... I'd be pissed all over again!

    Anyway ...... at 9:10 this morning .... Toyota called ...... to advise that my vehicle will be ready by 4:00 pm ..... tomorrow (July 10) .... not today .....

    But I eh vex .... at least they CALLED to update me .... and I had done kinda psych myself up fuh da news anyway ....

    Tings seem tuh be lookin up ..... we'll see what happens tomorrow .... is only good vibes ah puttin out
    Reply to this
  • July 10, 2008 5:25 PM wuzdescene wrote:
    UPDATE - JULY 10, 2008

    10:45 am

    Toyota called ...... WOW (are they reading my blog ) ...... 10:45 am ..... to advise that my vehicle will be ready between 4:00 - 4:30 pm ....... so I'll be there fuh bout 5:15 pm ...... as per usual ...... oh and they also advised ...... that if I'm paying by cheque ...... they only accept company cheques ...... HELLO ...... at their service costs ...... is plastic fuh dem ..... who de arse does have dat kinda money tuh write ah cheque ...... anyway ....... I have to say too .... that the guy who's handling my case (Kivan) ...... is so far coming across as very pleasant and efficient ...... and the girl who handled me on de phone (July 8) and at the counter when ah went tuh drop de car ...... also saved de day fuh Toyota (Michelle) ....... so there's hope!

    12:25 pm

    Toyota called ...... WOW again ...... my car is ready ..... however ..... I can't collect it til later ...... cuz I had already make arrangements fuh de original pick up time of 4:00 - 4:30 pm ....... so I told Kivan I'll be there before closing time ..... and he was cool wit dat ...... cuz he say it woulda give dem nuff time tuh wash de car ...... WHA?! ..... Toyota real shockin meh dis rounds ..... my car is actually gonna be WASHED!!!

    4:00 pm

    Reach Toyota ..... advised that I came to collect vehicle ...... Invoice presented ..... pay (real money!) by Cashier ...... went outside by waiting 'washed - wet from rain' car ..... check it over tuh make sure dey eh scratch it or nuttin like dat ...... and drove out at about 4:15 pm ...... WOW ...... all's well that ends well ...... hope I'm WOWed again ...... de nex time!
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